Helpline +91 9643700787
Eikowa Art Pvt Ltd
#39, NGEF Lane, 2nd Floor, Suite No.783
Karnataka, India 560 038
Order Placement and Delivery
Eikowa Return Policy
Bulk orders and Customisation
To make a purchase on Eikowa, you’ll first need tocreate an account on the site.
Step 1 – Click on “Sign up” on the right hand corner of our homepage. And follow the instructions.
Step 2 – Once you are ‘Signed-in’, click the thumbnail of the image to view details of the artwork.
Step 3 – If you’d like to purchase the work, clickAdd to Cart. You’ll be taken to your shopping cart page. If you’d like to add more items to your cart, clickContinue Shopping. If you’re ready to purchase, proceed to step 4.
Step 4– Once you’re ready to purchase your selected artwork, clickProceed To Checkout.
Step 5 – Enter your Billing and Shipping Address then clickShip to this Address
Step 6 – Enter your Paymentinformation. From here, you’ll be able to review the artwork’s shipping and delivery date.
Step 7 – Once the order is received a confirmation mail will be sent to your registered mailing address with the order summary.
We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate. Occasionally, minor variations occur because the photograph may not be able to capture the exact colours.
Eikowa verifies the dimensions of all images on our site. However, the dimensions are given by the artist and they may not be exact. There could vary slightly up to 1½”.
Yes. An email will be sent to you within 24 hours confirming the order.
Items in your Shopping Cart will remain there unless they are removed, or until you complete the checkout process. To remove items you do not want to purchase, please follow the process given below:
Step 1 – Click the Shopping Cart icon on the Eikowa homepage, on the right hand top corner, to view your shopping cart.
Step 2 – Click the ‘Remove’ link underneath the artwork’s title to remove a product in the cart.
Are all artworks listed on Eikowa genuine?
All artworks sold on Eikowa are completely genuine. All artist listing their artwork on Eikowa are required to enter an agreement to list and sell only genuine/original artwork.
How will unframed artworks be packed and shipped?
Unframed or unmounted artworks will be rolled and bubble wrapped. The artwork will then be placed inside a protective cylinder to ensure the artwork doesn’t get damaged during shipping.
Framed artworks will be bubble wrapped and placed in a sturdy box. While we cannot provide any guarantee for the glass, we assure you that the utmost care will be taken while packing the product.
Yes, our business–gifting program is designed to meet your needs year–round. Please call +91-9643700787 to speak with an Eikowa representative or email us at firstname.lastname@example.org
Yes, many of the artworks can be embellished with a company logo. Please call on +91-9643700787 or email us at email@example.com and we’ll be happy to assist you.
Which countries can you ship to?
We currently ship to USA,Brazil, Canada, Mexico, China, Hong Kong, Indonesia, Japan, Macau, New Zealand, Philippines, Singapore, South Korea, Sri Lanka, Thailand, Europe and Dubai.
Are any artworks ineligible for international shipping?
Eikowa offers International Shipping on most items.
Items that are not eligible include:
How will I know how much my order will cost?
After you’ve added items to your basket and clicked on the checkout button, the total cost will be calculated and displayed. This is a guaranteed order total, which will includeall shipping costs to your selected international destination, and any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.
Are there any additional costs that will be due upon receipt of my order?
There are no hidden charges. However, at the time of deliverer, if any local charges are applied, the same will have to be borne by the customer.
The Eikowa Support Team will send you notifications throughout the shipping process with important information about your order status.
If you still have questions about your order,please contact us on+91-9643700787between the hours of (9:00 AM – 6:00 PM IST Monday to Saturday) or write to us firstname.lastname@example.org.
Whom should I contact if I have questions about my order after I have made a purchase?
Please call us on +919643700787 or contact us email@example.com. We will be glad to assist you with any questions regarding your international order.
Sale & Return
Packaging and Shipping
Fraud or Violation of terms
What is Eikowa?
Eikowa is an online art gallery that specializes in the curation and sale of artwork across mediums and styles.
What can be sold on Eikowa?
Eikowa is in the business of curating and selling original artwork. Currently we are focusing on paintings only, we will soon launch other works of art as well.
Follow us closely to know more about the latest launches and introductions in the Gallery.
Facebook – https://www.facebook.com/Eikowa-1497062850592565/
Instagram – @Eikowa
Who can sell on Eikowa?
We welcome artists, curators and galleries to sell interesting artwork on our platform. However, anyone who wishes to sell on Eikowa will have to sign an agreement and guarantee the authenticity of the artwork. Any breach of contract will be addressed as per the governing laws.
How do I register to sell on Eikowa?
We are always excited to have talented artists on our site. Please follow the steps mentioned below to register and sell through Eikowa:
Step 1 – Please send a few images of your work, along with the dimensions, price, medium and your bio-data, to firstname.lastname@example.org
Step 2 – A representative from the Eikowa team will call you back to inform you of our terms and conditions
Step 3 – An agreement will be sent to you that needs to be signed and sent back
Step 4 – Your work will be updated on the site and a mail will be sent to you confirming the same
NB: Please call us at +91 9643700787 in case you need further assistance
Do I need to create an account?
You will not need to create an account. An Eikowa relationship manager will take care of all the formalities, once we agree to work together. All we need from you is to sign the agreement and confirm that all work sent by you is original, and that you possess the right to sell them.
Can I sell works that are listed with other Galleries?
We are more than happy to list your work on our site, even though it’s listed on other galleries. We only request that you inform us in case any painting listed with us is sold, so that it can be taken down from our site.
How does my work get uploaded?
You will have to mail us images of your work* along with the price, dimensions and medium. Once the agreement is signed, an Eikowa Relationship Manager will ensure the artworks are uploaded on the site. Once they are uploaded, a mail will be sent to you confirming the same.
*Please send a good resolution JPEG file of the artwork ONLY. Please do not send us pictures of a photo/ pictures with borders and captions in them.
Why isn’t my artwork uploaded?
There are 2 reasons for an artwork not getting uploaded on the portal:
What are “Reserved” artworks?
While the artwork is being exclusively held for the collector, we ask that you DO NOT sell the work to another buyer. You must agree to hold this work for that collector for the entire reservation period.
When an artwork is reserved, a “Reserved” banner will appear across the corner of the artwork image on the site. You will also receive an automated email alert when your artwork has been reserved.
How do I provide a Certificate of Authenticity?
A Certificate of Authenticity is extremely important. The certificate needs to be provided by you stating that you created the artwork and you signature is a mark of authentication.
If you are a curator, please procure the certificate from the artist. You as a curator will have to guarantee the authenticity of the work.
How will I know when a sale is made?
As soon as a client purchases your artwork you will receive an email informing you of the sale. You will also receive a call from someone from the Eikowa team to confirm the same.
What are the next steps once a sale is made?
The next steps are listed below:
Step 1 – The support team at Eikowa will scheduling a pick-up with the courier service provider.
Step 2 – You will have to pack the artwork, as per the Eikowa packaging guidelines and ensure the shipment will be ready before the given pick-up date and time.
Step 3 – Shipments will be picked up from your residence or studio within 24 hours of receiving the order.
Step 4 – The courier service company will collect the package on the given date and time.
Step 5 – The courier company will deliver the package to the customer and confirm the same.
Who will arrange for a courier pick-up?
The courier pick-up will be arranged by the Eikowa support team. We will also inform you of the date and time of the pick-up. Kindly make sure that you are available or have made arrangements to hand over the artwork at the given time.
What happens if the artwork sold by Eikowa is already sold by me to someone else?
While we do not object to artists listing artwork on multiple platforms, we request that you inform us of sold artworks, so that they can be removed from the platform.
Eikowa’s aim is to provide a seamless and professional experience to the customer. If we are not informed of the sale, it creates a bad experience for the customer. In case of blatant violations Eikowa will be forced to de-list the offending party from the platform.
What happens after the courier is picked up?
Is the artwork shipped directly to the buyer?
Are returns allowed by Eikowa?
What are the guidelines to package small paintings?
In order to package the artwork carefully, the following will be required:
Step 6 – Carefully place the foam board-covered painting into a cardboard box and fill the empty space with enough bubble wrap to ensure that the artwork doesn’t shift during transit.
Step 7 – Once the artwork is place inside,please use a masking tape to seal the package.
Step 8 – The courier company will collect the package. Please inform them that the package is “Fragile” and should be handled with care.
What are the guidelines to package large paintings (48” x 48” and above)?
In order to package a large artwork carefully, the following will be required:
Step 6 – Carefully place the foam board-covered painting into a wooden crate and fill the empty space with enough bubble wrap to ensure that the artwork doesn’t shift during transit.
Step 7 – Once the artwork is place inside,please seal the box by hammering nails.
Step 8 – The courier company will come to collect the package. Please inform them that the package is “Fragile” should be handled with care
What are the guidelines to package rolled canvases?
In order to package a rolled canvases carefully, the following will be required:
Step 6 – The courier company will come to collect the package, Please inform them that the package is “Fragile” should be handled with care
What happens in case the artwork is damaged in transit?
When do I receive the payment?
What will be the mode of payment?
What is considered fraud or violation?
How will any violation be treated by Eikowa?